Katie pre-ordered the latest Harry Potter book from WH Smiths at the beginning of June so she would get a good price and guarantee we could pick up a copy on Saturday when it was released.
She turned up on Saturday afternoon, with order confirmation and Rhian in hand only to be told that none of the pre-orders had been shipped and she'd have to return on Monday.
Needless to say she was not impressed, particularly as there was a pile of books taller than Rhian right next to the till.
"Why can't I take one of those?" - as she points to the pile.
"They're not pre-orders"
"What difference does it make! they're the same book!, just put my one in that pile when it turns up."
"Oh, OK, I suppose we can do that"
Absolute idiocy! We won't be using their pre-order service again.